Returns & Refunds:
At Gabby's Gifts, we put great effort into crafting and packaging your personalized items with care. However, if your order arrives damaged or defective, we are pleased to provide a replacement or refund.
. If your order arrives damaged, please notify us via email within 72 hours of receiving it.
. To process a claim, we will need photos of the damaged item and its packaging for assessment.
. In certain cases, we may ask for the damaged item to be returned for inspection, and we will cover the cost of return shipping.
We are dedicated to delivering high-quality products and will work promptly to address any issues you may encounter.
If you have any concerns, please don’t hesitate to contact us—we’re here to assist you!
Shipping Info:
At Gabby's Gifts, we proudly deliver Australia-wide directly from our Sydney based facility.
Processing & Dispatch Times:
Orders are typically dispatched within 3-5 business days after payment is received.
During busy periods such as Mother’s Day, Father’s Day, and Christmas, personalized items may experience slightly longer processing times.
For faster delivery, choose the “Express” option at checkout.
Shipping Rates:
We provide flat shipping rate
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Regular Post: $11.99
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Express Post: $19.99
Once your order is dispatched, delivery times depend on Australia Post’s network.
If you have any questions about your order, don’t hesitate to contact us – we’re here to assist!
Please contact us via phone 02 8530 6050 or via email sales@gabbysgifts.com.au